Returns / Refund Policy

Last updated: 1-2-2026

We want you to love your coffee. If something isn’t right, we’ll make it right.

Coffee Products

Because coffee is a perishable product, we do not accept returns on opened or used coffee.

If your coffee arrives damaged, incorrect, or there is an issue with your order, please contact us within 7 days of delivery and we’ll work with you to resolve it. This may include a replacement or refund, depending on the situation.

Coffee Rubs and Non-Perishable Items

Unopened coffee rubs and other non-perishable items may be returned within 14 days of delivery.

Items must be unused and in their original packaging to be eligible for a return.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original method of payment. Processing times may vary depending on your payment provider.

Exchanges

If you receive a damaged or incorrect item, we’re happy to arrange an exchange. Please reach out to us within 7 days of delivery so we can take care of it quickly.

Shipping Issues

If your package is lost or significantly delayed, contact us and we’ll do our best to help. Once a package is handed off to the carrier, Glide & Grind is not responsible for delays caused by the shipping provider.

How to Start a Return

To start a return or report an issue, contact us here.

Please include your order number and a brief description of the issue so we can help you faster.